Help & Store Policies

Last updated: August 10, 2026

These policies apply to orders placed with Dark Private Pleasures. If you need help with an order, use our Contact page and include your order number. Please do not send sensitive payment information by email.

Age requirement

This store is intended only for adults who are at least 18 years old, or the age of majority where they live, whichever is higher. By entering the site or placing an order, you confirm that you meet this requirement and that purchasing and possessing the products is lawful in your location. Keep all products and packaging away from children and anyone unable to use them safely.

Shipping, delivery, and discreet packaging

• Available shipping methods, charges, and any estimated delivery windows are shown at checkout before payment.
• Orders are sent in plain exterior packaging without product descriptions or revealing branding. The shipping label must still contain information required by the carrier and law.
• Tracking is provided when the selected carrier makes it available. Carrier scans and delivery estimates can change after shipment.
• Customers are responsible for providing a complete, accurate, and secure delivery address. Contact us promptly if an address must be corrected; changes may not be possible after fulfillment begins.
• Risk of theft or loss after a carrier records delivery may require a carrier investigation. Contact us promptly so we can review the available tracking information.
• International customers, where international delivery is offered, are responsible for checking local import and possession rules and for any duties or taxes shown or assessed.

If we cannot ship within a promised timeframe—or, when no timeframe is stated, within the period required by applicable law—we will provide the legally required delay or cancellation options. You may cancel an unshipped delayed order and receive an appropriate refund.

Damaged, defective, incorrect, or missing items

Inspect the package and products promptly after delivery. Contact us through the Contact page as soon as reasonably possible if an item is damaged, defective, incorrect, or missing. Include the order number, a description of the issue, and clear photographs of the item and packaging when safe and appropriate. Do not use a product that appears damaged, contaminated, recalled, or electrically unsafe.

Returns and refunds

• Authorization required: Contact us before returning anything. Unauthorized returns may be refused or delayed.
• Hygiene-sensitive goods: For health and hygiene reasons, intimate products that have been opened, unsealed, worn, used, or had protective packaging removed generally cannot be returned for change-of-mind reasons.
• Unopened items: An unopened, unused, resalable item in its original sealed packaging may be considered for return when you contact us promptly. Eligibility, instructions, and any return-shipping responsibility will be confirmed before return.
• Defects and fulfillment errors: Nothing in this policy limits rights that cannot legally be excluded. Verified damaged, defective, incorrect, or missing items will be handled as required by applicable law and the circumstances of the order.
• Refund timing: Approved refunds are sent to the original payment method when possible. Financial institutions may require additional processing time after a refund is issued.
• Nonrefundable charges: Original or return shipping charges are not refundable unless required by law or the return results from our error.

Payments and order review

Payment methods available for a particular order are displayed at checkout. Payments are processed by the payment provider selected at checkout; we do not ask customers to send complete card details by email or contact form. Orders may be held, declined, or cancelled when payment authorization fails, inventory is unavailable, information cannot be verified, fraud controls identify unusual activity, or the transaction would violate law or processor rules. A pending card authorization is not necessarily a completed charge and may take time for the issuing bank to release.

Discount codes must be entered before the order is submitted. Unless a promotion says otherwise, codes cannot be combined, exchanged for cash, or applied retroactively.

Product safety and responsible use

• Read and follow all manufacturer instructions, warnings, cleaning directions, charging guidance, and storage recommendations before use.
• Inspect products before every use. Stop using any item that is cracked, torn, swollen, discolored, overheating, leaking, producing an unusual odor, or otherwise damaged.
• Use only compatible lubricants, cleaners, chargers, batteries, attachments, and accessories. When uncertain, follow the manufacturer’s compatibility guidance.
• Clean products before and after use as directed. Do not share products unless they are specifically designed for safe sharing and are cleaned or protected appropriately.
• Start gently, use adequate lubrication where appropriate, maintain a safe method of removal for insertable products, and stop immediately if there is pain, numbness, bleeding, burning, or unexpected discomfort.
• Do not use a product while impaired or in any way that interferes with breathing, circulation, consent, or the ability to stop immediately.
• Products are not medical devices and information on this site is not medical advice unless expressly stated. Ask a qualified healthcare professional before use if you are pregnant, recovering from surgery, have reduced sensation, use an implanted or electrical medical device, or have another relevant health concern.
• For recalls and safety warnings, review the manufacturer’s notices and the U.S. Consumer Product Safety Commission recall database.

Frequently asked questions

Will the package reveal what I ordered?

The exterior is plain and does not list product descriptions. Carrier and legally required label information will still appear.

Can I change or cancel an order?

Contact us immediately. We will try to help, but changes or cancellation may not be possible once fulfillment or shipment has begun.

Where can I review privacy practices?

See our Terms & Privacy page for information about personal data, cookies, marketing choices, and service providers.